Information & Resources for Students | Coronavirus Response

Information & Resources for Students


Latest Update 7/10/2020; 10:30 a.m.

Messages related to COVID-19 sent to students related from LSU Administration can be found at: lsu.edu/coronavirus/messages/students.php

CARES Act

The LSU Cares exemption is a 15% university-funded credit applied toward intersession and the summer session tuition and fees.  This is not a refundable credit; the credit reduces the amount due for intersession and summer session on the student’s fee bill.  This exemption is not funded through the CARES Act dollars provided to LSU by the federal government. 

Graduate students are also eligible for this exemption.  See the examples illustrating how the 15% credit is applied to graduate student fee bills Summer 2020 (for both students with and without graduate assistantships).

The LSU Cares Act award is a cash award from the federal government that will be paid directly to eligible students from the CARES Act funding provided to LSU by the federal government.  These funds were provided to assist with costs associated with campus disruptions in Spring 2020 due to the pandemic. 

In compliance with the guidelines and eligibility requirements set forth by the U.S. Department of Education, the following criteria outlines which students are eligible for funding, as well as those who are not eligible.

Students who are eligible for CARES Act awards are:

  • Enrolled in a traditional, on-campus degree program as of March 13, 2020; and,
  • Making satisfactory academic progress toward a degree at LSU; and,
  • Have completed a FAFSA and eligible to receive federal Title IV aid.

 Students who are not eligible and will not receive an award:

  • Any student enrolled in a 100% online program as of March 13, 2020.
  • International students who are not eligible to submit a FAFSA or receive Title IV aid.
  • Non-degree seeking students.
  • Visiting students. 

Any student meeting the eligibility requirements listed above will automatically receive a CARES Act award.  LSU did not require an application for these awards and checks will be mailed to the student’s local mailing address if no banking info was on file. 

Through the CARES Act, LSU received $9.44 million in student-aid funding for distribution to address student needs associated with the disruption to campus operations from the COVID-19 pandemic. Based on guidance from the U.S. Department of Education, to be eligible for consideration, students are required to have a valid Free Application for Federal Student Aid (FAFSA) on file, must be meeting Satisfactory Academic Progress, and not enrolled in a 100% online program.  All eligible undergraduate, graduate, law, and veterinary medicine students enrolled in the Spring 2020 semester will receive aid according to a sliding scale based on demonstrated financial need per their current FAFSA on file.

Students receiving funding will either have it direct deposited to their bank account on file with the Bursar’s Office or receive a check mailed to their local mailing address if they do not have a bank account on file. All students can enroll in direct deposit by logging into their myLSU account and selecting “Financial Services” and then “Direct Deposit of Refunds.” For questions or more information, please contact the Office of Financial Aid and Scholarships at financialaid@lsu.edu.

U.S. Department of Education
30-day Reporting Requirement
May 19, 2020

LSU signed the funding certification and agreement for the Emergency Financial Aid Grants to Students under the Coronavirus Aid, Relief, and Economic Security (CARES) Act on April 13, 2020 and plans to use the funds to provide the mandated amount of at least 50% of the emergency financial aid grants to students.

  • LSU will receive $9,441,144 (50%) of the total Higher Education Emergency Relief Fund (HEERF) dollars allocated to the university for emergency student aid.
  • As of May 19, 2020, $9,295,600 has been distributed to students.
  • Approximately 18,251 students are eligible to receive an emergency financial aid grant.
  • As of May 19, 2020, 18,251 students have received an emergency financial aid grant.
  • All eligible students were awarded CARES Act funding.  Award amounts ranged from $150 - $1,000 depending on enrollment status and financial need. 

Eligible students are defined as:

  • Enrolled in an eligible program at least half time
  • A U.S. Citizen or eligible noncitizen
  • With a Valid 2019-2020 FAFSA on file
  • Maintaining satisfactory academic progress
  • Not in default or owe an overpayment on a Title IV grant or loan
  • Having documents on file verifying the student’s identity, a statement of educational purpose, selective service registration, birth certificate and social security number

The language of the law specifically prohibits the following types of students from receiving the emergency grants:

  • International and undocumented students 
  • Dual enrollment students
  • Students enrolled through LSU Online

The following email was sent to student recipients once funding was awarded:

We understand this last semester has been challenging dealing with COVID-19 and the disruption to campus.  You have been awarded LSU CARES Act funding based on your demonstrated financial need.  Funding will either be direct deposited into your bank account on file with the Bursar’s Office, or you will receive a check mailed to your local mailing address if you do not have a bank account on file.  Please allow 5-7 business days for funding.  For questions regarding your direct deposit or check, please contact the Bursar’s Office at bursar@lsu.edu.  For additional questions or more information, please contact the Office of Financial Aid and Scholarships at financialaid@lsu.edu.

Academic Topics

View changes to the fall academic calendar.

At this time, LSU intends to reopen for the fall semester and hold classes on campus. It is likely, though, that things may look a little different when we do. Smaller classes may meet in larger classrooms to promote physical distancing. Larger classes may meet in spacious athletic facilities, or, in certain cases, hold lessons online. Common spaces such as the Union, the Library, and the Dining Halls may have capacity restrictions or otherwise operate differently. Student organizations may have to alter any large events they host to promote safety.

We will announce more definitive plans for the fall in the coming weeks, but in all instances, safety will be our guidepost. We will continue to follow federal and state guidelines for the prevention and testing of the virus, and will follow all CDC cleaning protocols. The health of our community is of the utmost importance and will be at the heart of all decisions we make regarding the return to campus.

What if I need to drop a class, due to the impact of COVID-19, but I have to meet my scholarship or TOPS requirements for the semester?

Contact Financial Aid & Scholarships to determine what provisions have been made given the impact of COVID-19. 

For any financial aid or scholarship related concerns, email the respective offices: 

For more information, visit: https://www.lsu.edu/financialaid/contact.php  

TOPS Appeals

Important information on appeals to hour requirements may be found on the LOFSA website:

https://mylosfa.la.gov/wp-content/uploads/2020/03/Approved-QA-3-20-20.docx

College of Agriculture: The College of Agriculture Student Services and Recruitment Team uses Zoom. Students are required to make appointments 24 hours in advance through the Navigate app (available via the App Store or Google Play) and will be prompted on how to access and utilize the video and telephone conferencing system when they do so. Students may also reach out via email to agstusv@lsu.edu

College of Art & Design: Students in the College of Art & Design can contact their counselor directly (egschell@lsu.edu or johnson1@lsu.edu). Counselors will respond to emails during business hours. If you have a concern and would like a counselor to call you directly, please email them with your request and phone number.  

E. J. Ourso College of Business: Students may schedule appointments through the Navigate app (available via the App Store or Google Play) using their myLSU credentials. Students will receive an email with a Zoom link that they will then use to log into their appointment. Students may also email their questions to advisor@lsu.edu or to their academic counselor.   

College of the Coast & Environment: Students in the College of Coast & Environment can contact their academic advisor directly (ttreloar@lsu.edu). The advisor will respond to emails during business hours.  If you have a concern and would like a more direct form of communication, contact your advisor through email to schedule a meeting, which can be done via Zoom or phone. Additional contacts are: undergraduate, Tiffany Treloar (Ttreloar@lsu.edu) or Vincent Wilson (Vwilson@lsu.edu); graduate DOCS (Oceanography & Coastal Science), Dana Sanders (Danasanders@lsu.edu); and graduate ENVS, Charlotte St. Romain (Cstrom4@lsu.edu) or Rachel Strecker Lau (rstrec2@lsu.edu).

College of Engineering: College of Engineering students may schedule appointments through the Navigate app 24 hours in advance and can opt for Zoom, phone, or email meetings at their prescribed appointment time. Students may also email engr@lsu.edu

Roger Hadfield Ogden Honors College: The Student Services staff of the Ogden Honors College will be advising students via Zoom video conference technology. Students will schedule appointments through Navigate at least 24 hours in advance of their appointment time of interest and will receive further details about Zoom on the day of their appointment. Students may also email honors@lsu.edu for assistance. 

College of Human Sciences & Education: The advising staff from the College of Human Sciences & Education is available remotely utilizing Zoom video and calling features. Students should schedule appointments through Navigate and must “call in” through Zoom at the time of appointment. Students will receive directions about Zoom when they schedule an appointment through Navigate. For more information, email chseinfo@lsu.edu. May 2020 degree candidates should contact Assistant Dean Lisa Newman directly at lnewman@lsu.edu for assistance. 

College of Humanities & Social Sciences: The Student Services staff from the College of Humanities & Social Sciences will be advising students via Zoom video conference technology. Students should schedule appointments through Navigate at least 24 hours in advance of their appointment time of interest and will receive further details about Zoom on the day of their appointment. Students may also email hss@lsu.edu for assistance with their academic questions or issues. 

Manship School of Mass Communication: Manship School of Mass Communication advising appointments can be completed over the phone or via Zoom (video conference). Students should make appointments at least 24 hours in advance through the Navigate app. When making an appointment, students should indicate which mode of communication is preferred (phone or ZOOM). If no preference is selected, a phone appointment will result. If a Zoom appointment is requested, students will receive directions about Zoom after they schedule an appointment through Navigate. Academic questions can be sent to masscomm@lsu.edu

College of Music & Dramatic Arts: Students may contact their academic counselor (asmith10@lsu.edu) directly and emails will be answered during normal business hours. Should students need a phone appointment, they may schedule one via the Navigate app.  

College of Science: The College of Science team is advising remotely utilizing Zoom video and calling features. Students should schedule appointments through Navigate and must “call in” through Zoom at the time of appointment. Students will receive directions about Zoom when they schedule an appointment through Navigate. Should they have questions, students are encouraged to email science@lsu.edu.  

University College: UCFY will meet with students for advising remotely via Zoom. Students will schedule appointments at least 24 hours in advance through the Navigate app. A UCFY counselor will email each student with information and instructions prior to the appointment. Students can email ucfy@lsu.edu with questions. UCAC will meet with students for advising remotely via Zoom. Students will schedule appointments at least 24 hours in advance through the Navigate app. A UCAC counselor will email each student with information and instructions prior to the appointment. Students can email ucac@lsu.edu with questions. 

Graduation Celebration

Celebrate the class of 2020’s accomplishments during our Virtual Graduation Celebration! Find more information about the day’s events at lsu.edu/celebration.

Commencement Postponed

August graduation ceremony will be held virtually.

Once you complete your degree requirements, you will be an LSU graduate as of that date and we will send you your diploma in the mail in advance of your graduation ceremony.

LSU has updated how transcripts can be obtained for your convenience during this time of transition:

https://www.lsu.edu/registrar/student-services/transcript.php

The LSU Center for Academic Success is providing several tips for students during this time of online coursework transition:

The LSU Center for Academic Success is happy to offer online resources through CAS Online. You can access the following, 100 percent free and online:

  • Helpful tips for transitioning to remote learning
  • All of our services, including Academic Coaching, tutoring, and Supplemental Instruction
  • Additional online resources and tools

And as always, our weekly Success Sunday newsletter is here to help you. We'll be offering helpful tips and tools for navigating your transition to remote learning.

Technology Questions and Issues

Students with remote learning technology questions or issues may contact the ITS Service Desk.

Lifeline Support for Affordable Communications

If you are from an eligible, low-income household as determined by the FCC’s Lifeline Support for Affordable Communications program, you may be eligible for discounted internet service. Click on the link to learn more.

Locations of Wi-Fi access at Louisiana public libraries

I also understand that LOUIS: The Louisiana Library Network worked with Institute of Museum and Library Services data, State Library of Louisiana, and public libraries across the state to build a master map that lists public library locations and details about their Wi-Fi access. Clicking on a pin on this Google map will provide additional access details for each public library location. For instance, the pin may state whether the public library’s Wi-Fi service can be accessed from a parking lot and give the required information needed to log on.

If you live outside of Louisiana, I would encourage you to seek internet connections at your local public library, including any opportunities to connect from outside any closed library buildings.

Disability Services (GEAUX Online)

Disability Services is to continuing to register and provide assistance to students with disabilities and their faculty throughout the accommodation process as classes are being taught in some type of online format. New student registration and returning student appointments will be held via phone call or Zoom. Our office can be contacted during normal business hours (Monday through Friday, 8:00 a.m. to 4:30 p.m.) by email at disability@lsu.edu or by calling the following phone numbers until stated otherwise.

Questions or Issues – 225-364-9145

Phone or Zoom Appointments with DS Advisors – 225-364-9123

Testing – 225-364-9113

Most in-class accommodations will apply to all methods of online instruction, though some may apply differently. Accommodation letters can be saved as a .pdf document using the same request form currently used to print them. Students can then email the accommodation letters to their faculty. Please do not hesitate to contact DS at 225-578-5919 or disability@lsu.edu if any questions or issues arise.

Food and Financial Insecurity

LSU Food Pantry:

The LSU Food Pantry is now offering limited food service. To prioritize the safety of students and staff, any student interested in receiving food should fill out the LSU Food Pantry Online Request Form with preferences for food items and choose a pick up time on Wednesdays or Fridays. 

The form is open to accept requests each week from noon on Tuesday until noon on Thursday. Please visit the website at lsu.edu/foodpantry to complete the request form. For questions, please contact the LSU Food Pantry at foodpantry@lsu.edu or 225-578-8000.

2-1-1:

The United Way’s 2-1-1 service is availalbe to help individuals find information specific to their local area (zip code area). The primary ways to reach the 211 service is:

  1. Call 211
  2. Text LACOVID to 898-211
  3. Visit www.LA211Help.org
  4. Visit http://211.org/ (for help in all U.S. states and Washington, D.C.)

Greater Baton Rouge Food Bank:

Information updated through food bank on 03/19/2020

  • Baton Rouge Food Bank

10600 S. Choctaw Dr. Baton Rouge, LA 70815

225-359-9940 | https://brfoodbank.org/

  • The Greater Baton Rouge Food Bank is actively monitoring developments related to COVID-19 (coronavirus). Keeping a clean facility and following best practices for food safety are part of our everyday procedures. Due to COVID-19, we are taking extra precautions, including increased cleaning and sanitizing of our facility. We are following the guidance of the CDC and local and state health agencies. Feeding America is also offering guidance specific to food banks.
  • It is incredibly important that we continue food distribution during this time. Many of the families that we serve live paycheck to paycheck, and this current challenge is going to be incredibly difficult for them.

St. Vincent De Paul Shelter and Soup Kitchen:

220 St. Vincent de Paul Drive, Baton Rouge, LA 70802

225-383-7837 | www.svdpbr.org 

Hours of Operation: Monday through Sunday: 11:30 a.m. to 1:00 p.m.

  • Serves a hot, nutritious meal every day of the year as well as a brown bag supper Monday through Friday.
  • During the COVID-19 pandemic, in addition to the shelter, the dining room remains open by passing out meals through the walk-up window, the pharmacy continues to fill prescriptions and stores continue to help people in need. However, this may change depending on the guidance received from local, state, or federal agencies.

Supplemental Nutrition Assistance Program (SNAP), formerly the Food Stamp Program:

Students with on-campus jobs can find answers to frequently asked questions on the Career Center website

 Louisiana Workforce Commission Unemployment Benefits

  • The Louisiana Workforce Commission (LWC) has released information for workers in Louisiana who have been impacted by COVID-19.
  • As a worker, you may be eligible for unemployment insurance if: 
    • Your work hours have been reduced because of lack of work due to Coronavirus.
    • Your workplace closes temporarily, and you are not being compensated.
    • You have been instructed not to go to work, and you are not being paid while at home.
    • If any of these situations apply to you, you can file a claim for unemployment insurance by visiting www.louisianaworks.net/hire or calling 866-783-5567. Be sure to answer “yes” to the question, “Are you filing for Unemployment Insurance benefits for reasons related to COVID-19?” This will provide needed information to the LWC to help process your claim.
  • Find more information at: http://www.laworks.net/Downloads/PR/COVID_19_Information.pdf
  • In order to file a claim, please visit www.louisianaworks.net/hire or call the LWC Claim Center at 866-783-5567.
  • Those who are eligible to receive Unemployment Insurance benefits may also qualify for SNAP benefits. Check www.dcfs.la.gov/getSNAP for more information regarding application and eligibility.

LSU Unemployment related to COVID-19 

Announcement dispersed by LSU Strategic Communications 03/19/2020

  • The state of Louisiana has implemented new measures concerning the special circumstance of COVID-19 as it relates to unemployment insurance. If your hours have been reduced due to COVID-19 or you are unable to work remotely due to the nature of your position, you MAY be eligible for unemployment insurance.
  • Transient, WAEs, and student workers or other staff who are otherwise not eligible for leave are eligible to apply for unemployment insurance. Please note these considerations do not apply to employees who are working remotely, on paid leave, or continuing to be paid for a full eight-hour work day.
  • Please review the below website for information concerning the special circumstance of COVID-19 for which employees may apply for unemployment insurance. This may not provide immediate relief due to the number of applications; however, we suggest that any and all affected workers begin this process immediately as the sooner their applications are in, the sooner they may begin to receive some benefits. The link to Louisiana Workforce Commission (LWC) response is: http://www.laworks.net/Downloads/PR/COVID_19_Information.pdf.

Medicaid may also be an option for additional assistance:

If you have lost your job or are paid hourly and have reduced hours, you may be eligible for Medicaid. Apply online at MyMedicaid.la.gov or by phone at 1-888-342-6207. You can also apply by mail at Louisiana Medicaid, P.O. Box 91283, Baton Rouge, LA 70821. Local Medicaid offices are currently closed to the public.

Where can I get other financial assistance due to the impact of COVID-19?

There are emergency and disaster funds that students may qualify for at this time. Please make a student of concern report through LSU Cares to direct you to the options that are best for you.

https://www.lsu.edu/saa/lsu-cares/

Are there any shelters set up for homelessness during the COVID-19 pandemic?

Yes. The Red Cross has set up shelters and has housing and other resources for those impacted by COVID-19.

https://www.redcross.org/local/louisiana/get-help.html

For out of state assistance: https://www.redcross.org/get-help/disaster-relief-and-recovery-services/find-an-open-shelter.html

Additional Information:

See "Emergency Shelters" Listing for ARC Shelters currently open. 
Locate options by zip code by visiting the American Red Cross or Salvation Army or by texting SHELTER and your zip code (for example, “SHELTER 01234”) to 4FEMA (43362). For Spanish, text REFUGIO and your zip code. 

Disaster Preparedness 

Emergency Disaster Relief 

Recovery Programs 

Three Locations: 

  • 4655 Sherwood Common Boulevard
    Baton Rouge, LA 70816.
    Telephone: 225-291-4533 
  • 3512 Kirkman Street
    Lake Charles, LA 70607
    Telephone: 337-478-5122 
  • 215 East Pinhook
    Lafayette, LA 70501
    Telephone: 337-234-7371 

Residential Life

Frequently asked questions regarding residential life can be found on the LSU Housing site. It is very important that students complete a form in myLSU if they plan to leave campus.

LSU Dining

Dining hall hours of operations have changed. For the most up-to-date information, please refer to the LSU Dining website

Student Care and Wellness

If you are a member of the LSU community and your health provider has confirmed or suspects that you have COVID-19, and you would like to report these findings to LSU, please send an email to reportcovid@lsu.edu.

Website: lsu.edu/shc

Email: studenthealth@lsu.edu

Service Hours:

  • Monday through Friday, 8:00 a.m. to 4:30 p.m.
  • Saturday, 9:00 a.m. to 12:30 p.m. - Secure message medical consults only

Tele-Health Support:

SHC will be using the HIPAA-compliant platform Microsoft Teams to deliver audio/video tele-health support.

  1. Download for free on Windows, MacOS, iPhone, and Android at https://teams.microsoft.com/downloads.
  2. Log on using your myLSU username and password.

Medical Clinic – 225-578-6716

  • Available services include primary medical care provided by appointment and via tele-medicine and Patient Portal secure messages.
  • To access care: Call 225-578-6716 for medical concerns or send a secure message to a medical provider you have seen before through the Patient Portal. If you have never seen a provider, send a message to *New**Questions* using the Patient Portal.
  • Medical Care After-Hours options can be found at https://www.lsu.edu/shc/about/location.php  

Mental Health Service – 225-578-8774

- Mental health support is provided through brief, 30-minute tele-therapy sessions to discuss current concerns, coping strategies to address those concerns, and when appropriate to connect students with other local resources to address their needs. Before a tele-therapy session, students should check-in using the Patient Portal.

- To access care: Call 225-578-8774 to leave a message with your name, student ID number, physical address, and a call back number. Students who are under the current care of the Mental Health Service psychiatry may make requests for refills by calling 225-578-8774.

- For Care After-Hours: Call The PHONE at 225-924-LSU1 for 24-hour crisis and emotional support. The PHONE also provides services through text or chat. You may reach text and chat function by texting: 225-924-LSU1 (5781).

Available services include:

  • Assistance for student survivors of sexual assault, domestic violence, relationship violence, and stalking
  • Wellness and nutrition education and resources
  • Case management assistance and resources

To access care:

After hours and weekend care:

  • If you need support services or evidence collected after hours or on the weekend, please contact STAR (Sexual Trauma Awareness and Response) at 855-435-STAR, The Phone at 225-924-LSU1, or your local police.

There are many agencies and providers in the community participating in tele therapy/tele med services.  You can make a student of concern report at lsu.edu/saa/lsu-cares or contact LSU Mental Health for a referral to an appropriate community provider at 225-578-8774.

The Student Health Center Case Manager

  • Can support with providing assistance in obtaining health insurance if you have lost your current health insurance plan. You can contact the case manager directly via secure message in your patient portal, via email at nthib12@lsu.edu, or by calling 225-578-6716.
  • If you are unemployed and lost your health insurance benefits, you may qualify for health insurance government assistance through Louisiana Medicaid or the Health Insurance Marketplace.
  • You can always apply for Medicaid online at MyMedicaid.la.gov. You also can turn in information or documents by uploading them to your online account.
  • If you aren’t currently enrolled in coverage or lost your benefits, you can also see if you qualify for a Special Enrollment Period through the Health Insurance Marketplace. You can access the Health Insurance Marketplace at healthcare.gov.

Hotlines and 24/7 Chat Lines are available if you are struggling after hours:

  • The Phone: 225-924-LSU1
  • “Keeping Calm through COVID” Hotline:
    1-866-310-7977 (a 24/7 hotline to connect to trained mental health and substance abuse counselors)
  • SAMHSA Disaster Distress Helpline:
    1-800-985-5990 (a crisis support hotline operated by the Substance Abuse and Mental Health Services Administration) or
    Text message: Text "TalkWithUs" to 66746. 
  • National Suicide Prevention Hotline: 1-800-273-8255
  • suicidepreventionlifeline.org

The LSU Student Health Center offers excellent guidance for Coping with COVID-19.

We are responding daily to all types of LSU Cares reports in order to assist our students at this challenging time. We are able to meet with students via Zoom, email, or talk by phone.

Students in recovery may find help and access to online meetings at aaonlinemeeting.net.

Other Support Services

LSU Graduate School staff members are connected electronically. For questions related to defenses, extensions, standing, or other needs due to this pandemic see below or contact a staff member directly.

Louisiana Women, Infant, Children (WIC) Program

This programs is for those who are pregnant or with children under 5.

Louisiana WIC has enacted their disaster plan. Under this plan:

  • Most WIC clinics are still open. Due to current COVID-19 precautions, LA WIC clinics are allowing participants and/or caregivers to stay in their vehicles for appointments. Your information will be collected over the phone and a member of the staff will come out to your vehicle. Please bring your ID, WIC EBT card, and all other required documentation.
  • IMPORTANT: If you or anyone in your family have a fever, cough, or difficulty breathing, please call your WIC clinic and reschedule your appointment.
  • WIC-approved grocery stores are restocking as quickly as possible. Please continue to check back for WIC-approved items. For a list of select store hours, visit COVID-19 Select Retailers Hours of Operation.
  • As the situation develops, participants can find out about any new clinic closures at LouisianaWIC.org

Families Helping Families of Greater Baton Rouge
FHFGBR Is a non-profit, family directed resource center for individuals with disabilities and their families.