Tiger Card FAQs
What is the Tiger Card?
The Tiger Card is the official LSU Identification card for all students, faculty and staff. The card also serves as an electronic key for residence halls as well as a mechanism for using your TigerCASH funds. In addition, the card allows you to use other services for which you have privileges such as libraries, UREC, athletics events, meal plans etc.
Who is eligible to obtain a Tiger Card?
Any student currently registered for classes and verifiable by the Registrar’s Office is eligible for a Tiger Card. Faculty and Staff may obtain a Tiger Card once employment is verified by Human Resource Management (HRM) and submitted to the Tiger Card Office. HRM updates are typically submitted to the Tiger Card Office once per week. All persons MUST present a government issued photo ID, such as a license or passport, must be presented when receiving your first Tiger Card. No exceptions will be made.
What if I am attending an orientation session and do not have a government issued ID?
If you attend an orientation session and do not have a government issued ID, you may use a high school ID in addition to your social security card OR your birth certificate.
What happens if I lose my Tiger Card?
If the Tiger Card is lost or stolen, the student should immediately log into their account at www.tigercard.lsu.edu (Report a Missing Tiger Card) or call the Tiger Card Office to suspend the card. This prevents any charges to be made against their account until recovery or replacement of the ID. The cardholder is able to unfreeze their card by visiting the Tiger Card Office.
How much does it cost to replace a lost or stolen ID’s?
A replacement ID costs $20 unless the person has a police report which states the ID was stolen. Payment for the replacement may be made with cash, check, or TigerCASH.
Why is there a $20 Tiger Card replacement fee?
The $20 replacement fee is implemented to help cover the costs of Tiger Card production. All replacement fees go towards the purchasing of new cards, ink, and laminate.
If I get a replacement Tiger Card, will everything still work on it immediately?
Yes, your TigerCASH, Paw Points and meal plans will take immediate effect. Access to your residence hall may be delayed as your new Tiger Card may need to be reprogrammed at the front desk of your residence hall.
My card doesn’t work in certain areas of campus (I.E. Rec. Center, Res. Halls etc.) What’s wrong?
The Tiger Card Office can check to make sure the information on the card matches the information in our systems. If everything matches and the card is in good shape, our office can refer the student to the particular department. The specific department can check their system and advise the student on a resolution. In most cases, a privilege needs to be added and that department is the only one with access to add such a privilege.
What happens if my name, Social Security Number, or classification status changes?
First, obtain a request form from the Office of Records and Registration in Thomas Boyd Hall. Then, bring the form along with the old Tiger Card to the office. A new card will then be issued containing the updated information. All updates are done free of charge.
What if I am eligible for two different classifications?
The highest level of classification is printed, and only one card is allowed at a time.
What is a Tiger Geaux Card?
The Tiger Geaux Card is available through VTS machines as well as the office. The cards cost $1 each. After the initial purchase, deposits may be made to the card. The Tiger Geaux Cards are used like Tiger Cards in regards to TigerCASH. The Tiger Geaux Card is not an LSU identification card.
What is the difference between TigerCASH, Tiger Geaux Cards and Paw Points?
- TigerCASH is a declining balance account housed on your ID and can be used at various locations both on and off campus. Deposits may be made on your fee bill during registration, online, or in the Tiger Card Office. TigerCASH balances roll over from semester to semester until you are no longer affiliated with the university (graduated, resigned, retired, etc.)
- Paw Points can be used on campus for food purchases only and may only be obtained by purchasing a university meal plan.
- Tiger Geaux Cards act as TigerCASH, and are available for visitors or Tiger Card holders who do not have their card with them.
How long does it take for TigerCASH to become active once added?
Once TigerCASH have been added online or through our website they will be available immediately. TigerCASH funds added through your fee bill are available once you complete registration.
When do my Paw Points expire?
If a meal plan is purchased during the spring semester, unused fall Paw Points will carry over from fall into spring. This one-time transfer occurs after the 14th class day of the spring semester. At the end of the spring semester, any unused Paw Points are lost.
How will a student know the balance remaining on his or her meal plan?
A student can check his or her balance on our website www.tigercard.lsu.edu. The balance will also be shown on at the register at the end of each transaction. LSU Dining associates can also swipe the card to preview the balance.
What do I do if I was overcharged at a vendor?
If you find a discrepancy in your TigerCASH or Paw Points account, you must discuss the discrepancy with a manager at the location where the transaction took place. If the issue is not resolved, please contact firstname.lastname@example.org and we will work with the vendor to help resolve the issue.
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